Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Article

Retail cracked the CX code. What can banks learn?

Apr 29, 2024

By Young Pham
In retail, omnichannel experiences are so common that they've become a customer expectation.
Consumer Banking

Article

Is the bank branch’s reality virtual?

Apr 26, 2024

By Dawn Wotapka
Proponents say the metaverse is revolutionary. For banks, this might include transactional, retail and gaming VR experiences with a few familiar aspects of traditional branches.
Consumer Banking

Article

How gen AI will change bank marketing and the role of the marketer

Apr 25, 2024

By Abbas Merchant
Rapid developments in AI and automation are creating new possibilities and perils for marketers. That’s especially true in highly regulated and intensely competitive financial services.
Technology
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Topics

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Article

Here’s what regulators care about more than compliance course completions

May 28, 2024

By Christopher Boersma
Banks must ask if their training is changing behavior and creating a culture of compliance.
Compliance, Regulation & Risk

Article

Beating regional banking challenges with generative AI

May 24, 2024

By Ajay Bhandari
Interest costs, CRE exposure and operational spending are mounting. Consider gen AI to optimize liquidity and cash flow.
Technology

Webinar

Strategies for identifying and preventing check fraud

Upcoming: Jun 27, 2024

In this webinar, we’ll go over common types of fraud and scams related to checks and how they can affect your account holders. We will also cover the basics of check structure, strategies to identify check fraud and scams, and...
Compliance, Regulation & Risk / Fraud Prevention

Article

Debit cards remain top consumer payment choice, even as digital wallets gain

May 23, 2024

By Rachel Koning Beals
Issuers must be rethinking brand awareness as cards are increasingly hidden within digital wallets.
Consumer Banking

Whitepaper

Commercial digital banking buyer’s guide

May 23, 2024

Download the Commercial digital banking buyer’s guide which will provide you with five steps to select the commercial digital banking platform that will make you a competitive force to be reckoned with....
Digital Banking

Job Aid

Addressing Training Issues Before They Become a Problem

May 22, 2024

In this article, BAI addresses how organizations can provide comprehensive training throughout their business with the help of the BAI Learning Manager....
Compliance, Regulation & Risk

Webinar

A modern account opening playbook: 3 strategies for growth

Upcoming: Jun 26, 2024

In this fireside-chat-style webinar, Nathaniel Harley, co-founder and CEO of MANTL, will be joined by Rudy Beeching, EVP, Managing Director of Retail and Business Banking at Veritex Community Bank, to discuss their proven playbook for omnichannel deposit growth....
Technology

Article

Data-driven cross-selling: Leverage AI and more to deepen accountholder relationships

May 21, 2024

By Preetha Pulusani
Contextual marketing can generate revenue and grow deposits.
Consumer Banking

Article

What a real-time money movement revolution means for banks and SMBs

May 20, 2024

By Doug Brown
Small business and gig proprietors must manage their cash carefully.
Business Banking

Webinar

Efficiency unlocked: Improving the borrower-lender experience

Upcoming: Jun 18, 2024

Join us for a look at Moody’s new Lending Suite Front Office solution, designed to turn this daunting process into a sleek and streamlined digital experience....
Business Banking

Article

How gen AI and data democratization can drive customer journeys

May 17, 2024

By Joe Collura
Within consumer banking, repetitive tasks use up the valuable time of customers and employees. AI is changing that.
Technology

Article

Harness AI’s large language models for enhanced anti-fraud defenses

May 16, 2024

By Ben Rayner
More banks revolutionize adverse media screening for speed and accuracy. Yet there are always tradeoffs to keep in mind.
Technology

Article

Credit card and auto loan delinquencies hit highest rate in a decade and defaults have not peaked

May 15, 2024

By Rachel Koning Beals
New York Fed report shows percentage of credit card balances that fell into delinquency rose 9% last quarter.
Consumer Banking

Article

Don’t rubber stamp regulatory courses — establish KPI for training success

May 14, 2024

By Christopher Boersma
Smartly designed key performance indicators help banks measure how compliance training is best taught and used daily.
Compliance, Regulation & Risk

Webinar

NIST Cybersecurity Framework 2.0: How to protect your organization from modern cyber threats

Upcoming: Jun 6, 2024

Join us for this complimentary BAI webinar to hear how you can directly apply the NIST CSF 2.0 to the risks you face. You’ll also learn how this framework impacts your organizational policies, procedures and risk management programs, and what...
Compliance, Regulation & Risk

Article

Higher, longer: How bankers might approach today’s interest-rate environment

May 13, 2024

By Steven Patrick
It’s vital to resist speculating on Federal Reserve interest-rate moves. Focus instead on pricing, investments and other strategies.
Compliance, Regulation & Risk

Whitepaper

Why AI needs to be smarter

May 13, 2024

AI-based tools can enable businesses to automate by quickly scrutinizing vast volumes of digital data to uncover patterns of suspicious activity. However, to reap its rewards, companies must be aware of AI's inherent risks....
Fraud Prevention / Technology

Whitepaper

Top 5 AI-powered mortgage industry trends to watch in 2024

May 13, 2024

Opportunities abound with AI, but what are the trends and innovations forward-thinking business leaders should pay attention to? In this whitepaper, dive deeper into the top AI-driven trends taking hold of the mortgage and finance industries in 2024....
Consumer Banking

Article

Scaling AML compliance with AI to prepare for the next black swan event

May 9, 2024

By Art Mueller
Artificial intelligence has a greater role to play in ramping up anti-money laundering efforts.
Technology

Article

From degrees to ‘I Do’: Tailor a bank marketing strategy to summer’s life milestones

May 9, 2024

By James White
There are mostly interest rate-agnostic opportunities for banks to win customers for the long haul.
Consumer Banking

Report

Unlock what’s next for digital

May 9, 2024

This edition is a checkpoint for your digital ROI, as the demand to capture an increasingly higher level of operational efficiency continues to grow. The issue additionally explores what’s next for consumer-facing digital features competing in an expanding payments space, as...
Consumer Banking